My item is damaged, what should I do?Updated 4 months ago

We’re so sorry to hear about this! Let’s make it right for you.

If Your Order Is Within the Return Window

To start the process, please initiate a return for an exchange via our Exchanges/Returns page.

Here’s what to do during the return process:

1. When prompted, select “NO” if the jumper is unworn and unwashed.
2. Choose the appropriate options in the return portal.
3. Leave a comment in the comment box describing the issue and, if possible, attach a photo of the damaged area.
4. Include a note in the return package stating that the item is damaged and specifying where the issue is so our returns team can process it correctly.

If Your Order Is Beyond the Return Window

Please email us at [email protected] with the following details:

• Your order number.
• A photo clearly showing the damage.

Our team will review your case and assist you promptly.